Anderson University faculty, staff and current students typically have two accounts:
RavenMail is a Google Apps for Education product which really means it is a gmail account. Once a RavenMail account has been created, a temporary password is assigned using the pattern of Auxxxxxxx (with the x's representing your AU ID number). On the initial login to RavenMail, you will establish your own personal password for email. This password never expires. If you have forgotten your RavenMail password, email email@example.com with your full name and student ID number requesting your password be reset. RavenMail passwords do not expire. However, it is a good idea to voluntarily change your RavenMail password periodically. This is just a good computer user habit to develop. Click here for instructions on changing RavenMail password.
Network password: Click here to reset your Network Password
You have one account for everything other than RavenMail. This account is commonly referred to as your network account. AccessAU, Canvas, Moodle, printing, etc. passwords are linked to this single authentication service. Your network password expires 180 days after the last reset. You can change your network password before the 180 days; but if you do nothing, it will expire on the 180th day. Click here for instructions on changing your network password..
More information about passwords are listed here according to your status at AU:
Reset password still doesn’t work:
If, after changing your password, you still cannot log in, it could be that your account has been “locked” due to too many unsuccessful attempts. This is a security feature. To get your account unlocked, please contact the ITS Help Desk via email to firstname.lastname@example.org or calling the helpdesk 765 641 4300.